Frequently Asked Questions

Ghost uses number masking technology. When you send a message through Ghost, it routes through our secure servers and delivers the message using a masked sender ID. Your real phone number is never exposed to the recipient.

Yes, Ghost provides complete anonymity to message recipients - they cannot see your real phone number. However, we maintain certain metadata for abuse prevention and legal compliance purposes. We do not share this information unless required by law.

No, Ghost does not require registration or account creation to use. You can start sending anonymous messages immediately after downloading the app and purchasing credits.

Ghost operates on a credit-based system. You purchase credits through in-app purchases, and each message you send uses a certain number of credits. Credit prices and consumption may vary based on the recipient's region.

All credit purchases are final and non-refundable unless required by applicable law. Please ensure you understand the service before making a purchase. If you experience technical issues, contact our support team.

Yes, Ghost supports sending messages to phone numbers in multiple countries. International message delivery may use more credits than domestic messages due to carrier costs.

We strive for high delivery rates, but message delivery depends on various factors including carrier networks, recipient device status, and regional restrictions. You'll receive delivery status updates in the app.

Sending anonymous messages is legal in most jurisdictions for legitimate purposes like pranks among friends, honest feedback, or privacy protection. However, using Ghost for harassment, threats, fraud, or any illegal activity is strictly prohibited and may result in legal consequences.

We take abuse very seriously. Users who violate our Terms of Service may have their access terminated. We also cooperate with law enforcement when required by law. Despite anonymity to recipients, illegal activities can still be traced.

Currently, Ghost is designed for one-way anonymous messaging. Recipients cannot reply directly to your anonymous message through the masked number.

You can reach our support team via email at info@elvento.com. We typically respond within 24-48 business hours. For faster assistance, please include your transaction ID if your inquiry is related to purchases.